“Dear Dino (and all the employees of Body Best),
“I write simply to convey my utmost satisfaction with your service and for the quality work and exceptional customer care you extended to me during my recent experience with your shop.
“I must say that my experience with your business exceeded my every expectation, something that is in this day and age exceedingly rare. Not only did I find each employee professional, courteous, and knowledgeable – but also accommodating and expeditious, turning what ordinarily is considered a stressful and difficult time into one which was very agreeable under the circumstances.
“Your crew didn’t stop at delighting me with the quality of the repair necessary, but went so far as to return it to me in excellent condition earlier than expected, during a week shortened by a holiday, and after fixing a small but vexing condition outside the scope of work which had bothered me for years!
“The pride demonstrated by the employees in your business is clearly evident and is reflected in the product and service you provide down to every last detail. I suspect that early on, you set high standards for your crew and achieve them through modeling those same behaviors yourself.
“Thank you for putting me first. In return, you have gained my loyal business and referrals to all of my friends. You do realize of course, that none of us would actually prefer to see you, but are buoyed by the knowledge of the extraordinary service you provide.”
Russell A Davidson
Commander, U.S. Coast Guard (Ret.)